At the moment, private historical past interviews are accomplished when the Name Heart interviewers dial an applicant’s telephone quantity hoping to succeed in them and full a medical questionnaire. In 2021, roughly 81% of those outbound teleinterview calls went unanswered.2
To higher attain these life insurance coverage customers, ExamOne affords a texting resolution for our phone underwriting workflow that can ship SMS texts to candidates for the primary contact try to finish their telephone interview. This may unlock our interviewer’s time to give attention to what they do finest: acquiring well being historical past from candidates.
The next Q & A could assist familiarize you with the advantages and technical particulars of this system. Let’s ask the skilled, Yona Wright, a couple of necessary questions.
How does the texting program work?
Candidates will get a textual content message that accommodates the Name Heart telephone quantity permitting the applicant to provoke contact with the interviewer. A legitimate cell phone quantity have to be offered within the order.
What are the advantages?
Speaking with candidates by way of textual content message will permit them to provoke their interviews when it’s most handy for them. We discovered that texting helps cut back turnaround time by half a day and will increase completion charges by 10%.2
When are the textual content despatched?
Textual content messages are automated and are despatched between 8:00 AM and eight:00 PM. particular to the applicant’s time zone. They usually have the choice to opt-out at any time.
What sorts of texts are despatched?
The welcome message accommodates normal info on message/knowledge charges and frequency and how one can opt-out and get assist. The next message accommodates the provider’s firm identify, the decision middle client-specific telephone quantity and name middle hours, permitting the applicant to provoke contact with the interviewer.
Do you present an opt-out possibility?
Sure. Our textual content message marketing campaign permits recipients to opt-out of receiving texts. When the recipient texts STOP, they are going to be unsubscribed and can now not obtain textual content messages to their telephone quantity from ExamOne.
What are the hours for candidates to name again?
From 8:00 AM to 11:00 PM Mondays to Thursdays, from 8:00 AM to 9:00 PM Fridays, and eight:00 AM to 4:00 PM Saturdays. This info is offered within the textual content message as effectively.
How do I do know my applicant’s telephone name might be answered?
We now have 300 skilled name middle employees members prepared to help!
If there’s an examination required, will you additionally textual content the applicant?
Sure. Be taught extra about this texting program right here.
Wish to be taught extra or have this supplied to your applicant?
Please be happy to succeed in out to Yona Wright at Yona.M.Wright@examone.com; your Strategic Account Govt; or your Account Supervisor. We might love to debate additional how our revolutionary Name Heart capabilities and knowledge assortment choices may finest match your enterprise wants.
1Primarily based on evaluation accomplished by ExamOne or orders accomplished in 2021.
2Primarily based on evaluation accomplished by ExamOne or orders accomplished between April 2022 – March 2023.