Why insurers must rescue underwriters from siloed information | Insurance coverage Weblog

In 2008, Accenture printed the outcomes of the primary P&C Underwriting Survey in partnership with The Institutes. Because the longest-running longitudinal underwriting survey within the insurance coverage business, this report reveals a holistic image of the place underwriting has been—and the place we’re going. Specifically, it reveals us the connection between the targets leaders set over the past decade and what the tangible progress has resulted from these initiatives.

One of many key insights I gleaned from the 2021 P&C Underwriting Survey is that not a lot has improved for underwriters over the past 15 years. Regardless of leaps ahead in expertise, underwriters nonetheless face the identical challenges they did in 2008 and, in some areas, the state of underwriting as a core operate of the insurance coverage enterprise has worsened.

In my earlier posts, I mentioned the shift to automation, the results of expertise within the underwriting course of, and the diminishing deal with the work underwriters do. On this submit, I need to spotlight the significance of the underwriting skillset and discover a distinct method to marrying expertise to that talent set which is able to make underwriters’ jobs simpler and more practical.

Again in 2008, our survey revealed that greater than 40% of underwriters’ time was spent on non-core duties. Underwriters have been struggling to maneuver on from legacy methods and undertake new options. Quick ahead to 2021 and the newest survey reveals that solely 35% of underwriters really feel that expertise has decreased their workload. In 2008, that quantity was almost equal, at 36%.

In each 2008 and 2021, an absence of information integration was cited as a problem that accompanied new expertise, with 72% of respondents in each years reporting the problem. In 2021, 79% of respondents reported that lack of course of integration was the most important purpose expertise negatively impacted their workload.

This information made me replicate on the day-to-day tasks of the underwriter and take into consideration why expertise hasn’t made the act of underwriting any simpler. At this time’s responses present that there’s much less worth positioned on underwriters themselves. There’s empirical proof for this together with information displaying that survey respondents largely see underwriting recruitment, coaching and retention packages of their organizations as poor.

Moreover, deal with core underwriting controls and self-discipline is down: simply 30% of an underwriter’s time is spent doing danger evaluation and producing quotes. Danger evaluation is the core competency of an underwriter. Their job is to evaluate information throughout completely different sources and synthesize it to make an correct (and worthwhile) resolution. With this lens, I see the underwriter as the unique information scientist.

The status and worth positioned on the underwriting career has taken a dive over the past 15 years, which has left underwriters caught with the identical issues they confronted over a decade in the past. Insurers have prioritized minimizing bills and “demystifying” underwriting by automating the method or reducing the underwriter’s function in danger evaluation.

We’ve accomplished this by offloading work from the underwriters, offered new danger and pricing fashions to assist resolution making and tried to leverage automation to make underwriting simpler. None of those initiatives are adverse in and of themselves. All of them work properly for assessing easier, homogenous dangers whereas driving down value and enhancing pricing consistency. However they miss the basic problem of extra complicated underwriting.

The actual problem is that underwriting continues to be a paper-first course of with essential information siloed in PDFs and spreadsheets hooked up to emails from brokers. To evaluate danger, underwriters nonetheless have to maneuver between completely different paperwork, in search of information that’s formatted in several methods relying on the dealer it’s coming from.

Although we’ve tried to make the processes round underwriting simpler, there hasn’t been a deal with enhancing the information science side of underwriting. This requires information to be extra accessible. We have to implement options that assist underwriters extract, handle and assess all their information in a single place in a method that additionally gives related context and deeper insights.

Many organizations have made important strikes to turn out to be data-driven over the past 15 years. Insurance coverage has at all times been pushed by information, however it’s time to rethink how information aggregation and evaluation are optimized in underwriting processes. If insurers need to see higher effectivity and improved consistency and high quality in danger and pricing selections, our focus can’t stay on offloading work from the underwriter. We have to assist underwriters do what they’re finest at analyzing info, uncovering patterns and making selections primarily based on a holistic view of an applicant.

To do that, we have to take into account third-generation underwriting platforms like these I mentioned in my earlier submit. It actually comes down to 5 easy priorities:

  1. Put money into options that pull all the information underwriters want out of their silos, bringing info from PDF and spreadsheet attachments into one place, finally eliminating that mode of communication altogether.  
  2. Arrange info, data and information across the essential underwriting resolution steps of triage, danger analysis and pricing.
  3. Current info in context. For instance, allow underwriters to take a look at new submissions in comparison with comparable submissions to assist them perceive how the submission or renewal differs.
  4. Combine this data-driven, analytics-first method into present workflows to make the expertise seamless.
  5. Arrange the standard controls, measures and suggestions mechanisms to enhance the standard and consistency of underwriting inside the new course of.

Fortunately, we’re already seeing insurers taking steps in the direction of enchancment on this space. The 2021 survey reveals that 67% of insurers will prioritize investments in underwriting platforms over the following three years. Seventy-one % wish to add predictive analytics to their tech stack whereas 66% plan to spend money on buyer and dealer portals, one other approach to streamline information aggregation.

If you wish to know extra about how we’re serving to corporations handle these 5 concepts, let me know. 

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Disclaimer: This content material is offered for normal info functions and isn’t supposed for use rather than session with our skilled advisors.


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