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Danish insurance coverage firm Alm. Model Group has awarded IT firm Cognizant the contract to allow automation providers.
As a part of this collaboration, Cognizant will assist in automating a variety of enterprise processes and duties, which the insurance coverage firm was beforehand outsourcing from different distributors.
These processes primarily embody insurance coverage insurance policies and administrative work, that are guide and repetitive.
As soon as carried out, the automation providers will assist Alm. Model Group to finish extra duties in a relatively shorter timespan.
It is usually anticipated to enhance the Danish insurer’s present effectivity and buyer expertise.
The partnership additional requires Cognizant to establish broader automation potential for Alm. Model.
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To execute this contract, Cognizant shall be supported by its Danish and Nordic-speaking Centre of Excellence.
This Vilnius, Lithuania-based centre has capabilities and experience in insurance coverage and automation.
Cognizant is planning to consolidate all of the processes outsourced by Alm. Model Group into its Vilnius centre in 2024.
Cognizant Denmark nation supervisor Thomas Djursoe stated: “We’re thrilled to be working with Alm. Model Group to assist them in automating guide and repetitive processes.
“The insurance coverage sector has huge potential to modernise its operations and automation is a extremely efficient know-how to enhance effectivity, cut back prices and improve buyer expertise.
“Automation typically units companies up for future readiness, enabling better transformation and preparedness for the development of applied sciences resembling generative AI [artificial intelligence]. Companies – and industries – who prioritise digital transformation are sometimes in a position to acquire a better aggressive benefit.”
“The most recent improvement inside enterprise course of outsourcing more and more entails automating outsourced processes for better effectivity and improved buyer expertise and thereby strengthening competitiveness,” Alm. Model Group Industrial Strains group govt director Camilla Amstrup stated.
Amstrup added: “That’s the reason we at Alm. Model Group have chosen Cognizant as our new outsourcing accomplice, as they’re notably expert at collaborating with corporations to automate all or a part of their enterprise processes.”
In August 2022, Cognizant was chosen by AXA UK & Eire as its know-how accomplice to remodel its know-how ecosystem.
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