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Cirencester Pleasant has employed Michelle West-Wiggins as director of buyer expertise, a newly created place.
West-Wiggins was beforehand head of buyer expertise and claims, however now takes on this new function and turns into a member of the chief staff.
As well as, Robert Higgins has been promoted to claims supervisor and can report back to West-Wiggins.
She has been at Cirencester Pleasant for eight years and has been a pressure for service requirements.
West-Wiggins stated: “I’m actually excited to be taking up this new function. Our staff is really obsessed with delivering the absolute best buyer expertise and it’s unbelievable to now have the ability to symbolize them and our work on the Govt Staff. I’m decided to construct on the exhausting work we’ve already performed and be sure that Cirencester is synonymous with distinctive service.”
CEO Andy Morris added: “I’m delighted to welcome Michelle to the Govt Staff, she completely deserves her promotion. Throughout her time with Cirencester, she has frequently confirmed extraordinary dedication and enthusiasm, constructing a unbelievable staff round her. At a time when quite a few surveys, together with the one launched not too long ago by Defaqto, level to a drop in service requirements in our trade, I’m proud that our Society is bucking the development. We now have constantly exceeded expectations in customer support, scoring very extremely within the Institute of Buyer Service surveys, and Michelle and her staff deserve loads of credit score for this. I sit up for the additional worth I do know she will obtain in her new function.”
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Final 12 months, Cirencester Pleasant expanded its product vary by launching a short-term profit choice to its My Earnings Protected revenue safety product.
This product offers cowl for as much as two years per declare, offering an inexpensive option to cowl family payments ought to they be unable to work.
Moreover, My Earnings Protected was designed to be versatile and inexpensive. It additionally gives deferres intervals starting from one to 52 weeks, cowl as much as age 70, and a most advantage of 65% of revenue with a restrict of £52,000 a 12 months.
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