MetLife hires new head of knowledge enablement  

MetLife hires new head of knowledge enablement  

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US insurance coverage main MetLife has introduced the appointment of Michelleta Razon as its new head of knowledge enablement.  

In her new function, Razon will collaborate with groups throughout MetLife’s 40-plus markets to align with enterprise knowledge options and capabilities.  

MetLife mentioned this transfer goals to create an surroundings the place knowledge isn’t solely simply accessible but additionally successfully managed and utilised to tell decision-making and foster innovation. 

Razon will probably be primarily based at MetLife’s World Know-how Hub in Cary, North Carolina, becoming a member of a workforce of greater than 2,600.  

She’s going to report on to MetLife chief knowledge and analytics officer Robin Gordon.  

Razon is becoming a member of MetLife from Google Cloud, the place she served as vice-president, basic supervisor and head of commerce. 

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She has additionally held key positions at Mastercard and has expertise with Teradata and the SAS Institute

MetLife head of worldwide expertise and operations Invoice Pappas mentioned: “[Michelleta] sees expertise options by way of the eyes of her prospects, recognising the necessity to steadiness excessive tech and human contact to really allow industrial success. 

“She is the newest addition to the proficient professionals at MetLife who’re serving to carry these targets to life and construct on our 155-year historical past.” 

MetLife posted a internet revenue of $574m in This fall 2023, marking a 63% lower from the $1.5bn reported in the identical interval of 2022.  

The decline was pushed by losses in market threat profit remeasurement, which outweighed elevated internet spinoff beneficial properties.  

In the meantime, in August 2023, MetLife partnered with Empathy to enhance its beneficiary claims concierge companies, integrating Empathy’s bereavement care platform to assist life insurance coverage enrollees and beneficiaries. 


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